Requirement Of Chatbots
We live in a scientific world, with up-to-date softwares, designed to simplify the human interactions between computers. Technology is progressing rapidly in today's generation, and in coming years Technology will be far, far ahead.
To work smarter and faster with automated Chatbots, AI gives an automated customer question and answer to provide product recommendations, anytime and anywhere.
What is chatbot?
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A Chatbot is a software application or a computer program that simulates online chat conservation via text or text-to-speech, providing direct contact with a live human agent with a user in natural language through apps, websites and different modes of messaging.
A chatbot is used to described one of the most advanced and promising expressions of interaction between humans and machines. However, chatbot only responds to answer random or developer provided questions.
As you can see in chats, a chatbot returns a response based on the inputs from a user. This process may look simple but in practical, things are quite different.
The 1st chatbot was developed by MIT professor Joseph Weizenbaum in the year 1960’s at their AI based laboratory which was named as ELIZA.
How the chatbot works?
There are two different task takes place in core of a chatbot:
User request analysis.
Returning the response.
1. User request analysis: this is the 1st task done in the core of chatbot. Its analysis the user request to identify the user interest and extract related data. If you are not able to understand the correct user’s request, you won’t be able to provide the correct answer.
2. Returning the response: once this process is identified, the chatbot must provide the appropriate response to the users. The response may likely be a:
Predefined text by the service provider.
A knowledge-based text which contain different answer.
Data stored in the service provider system.
The reply received for a given action involves one or more backend application functionality.
It mainly depends on what contextualised data/information is provided by user.
One place for multiple tasks.
Importance of chatbot
Streamline of chatbot application interaction between people and services, enhancing customer experience. Chatbot may sounds like futuristic notion, but according to global web index statistics, more then 75% of internet users are adopting more then one messaging platform. However, research show that a person make use of 20-30 apps a month, wherein 80% of their time will spend in 5 apps. Among them WhatsApp, Facebook Messenger, Snapchat, Instagram, many more. Which means you hardly use time for other apps, but you still have high chances to integrate with your chatbot by using one of these platforms.
“The chatbot platform has become a key part of our proposition. Its fully flexible and has allowed us to drive 30% more leads while dramatically reducing our cost to serve”, said by Joe Bush the co-founder of the chat shop.
The reason which make chatbot more popular are by getting rid of routine tasks and simultaneous processing of multiple requests from users.
A study presented at the 4th international conference on interact with chatbot. According to that, the main reason that the people get motivated to use chatbot are as follow:
Productivity. Chatbot provided us to access to information quickly and efficiently.
Entertainment. When people have nothing to do chatbot gives funny tips which help to make use those time.
Social and relational factors. Chatting with bots helps to avoid loneliness, gives a chance to talk without being judge and enhance our conversational skill.
Curiosity. By interactive with chatbot trigger our curiosity. People will get to know information and explore something new.
Is Chatbot really required?
The technology is developing and people are moving on. There are many fields Chatbot is required for interactive experience. The consumer nowadays are everywhere and they need facilities provided to them in a convenient manner. E-mails, Social media platform, Marketing or via telephone conversation requires Chatbot. Chatbot are able to provide a sufficient manner of experience to interact with different users may be simultaneously.
A normal chatbot has limited power that responds only to specific set of commands but Facebook Messenger Chatbots have AI and understands the language, not just commands and tries to get smarter the more we interact with it. People can easily find the bots in Facebook when they search for it in the messenger search box and can start interacting with it.
Ordering things
Pizza Hut or Domino's allows customers to order pizza through chat across different messaging platforms such as Facebook, Twitter, etc. it allows specific audience driven retailers to position themselves among customers’ friends and family on their preferred messaging platform.
Healthcare
Even enabling chatbots with vernacular language skills helps significantly in extending the advantage of Internet to the most marginalized people. In the field of healthcare for instance, many patients can interact with vernacular language enabled Chatbots to resolve their queries.
High Tech Chatbots based on Artificial Intelligence
AI chatbots are much more complex and dynamic than rule based chatbots. These chatbots uses Natural Language processing (NLP) but are taught to learn about the user by retaining their information and data that they use to predict what the conversations next step will be. They use artificial neural networks to feed the AI a large amount of data to personalize and predict what the user wants.
Voice controlled Chatbot
Robot Vera is a robot recruiter bot that works on speech recognition and is capable of conducting interviews with thousands of candidates and ultimately hire candidates simultaneously. The virtual recruiter can screen over 1500 candidates a day and send follow up emails.
Is it possible to create our own Chatbots?
Yes it is possible to create our own Chatbot. For which you need to have basic knowledge of:
Python
NodeJS
Ruby
JavaScript
Yet there are some developers who uses JAVA as well.
Next, you need to make use of any one of the following Natural language processing(NLP) services, a field within which computer science provides the interactions between computers and human.
Suprise, there is also a platform where you can create a Chatbot without coding experience. I know you might have guessed it. Engati is a robust Chatbot building platform without coding.
There are many Chatbot Development softwares that you can explore, some of them includes Chatfuel, Manychat, Motion AI, Moblie Monkey etc.
Conclusion:
Therefore, to conclude on this topic our day start with these kinds of software you might be not knowing but you use them every day. With much demand of Artificial intelligence, Chatbot have a bright future without any doubt. Chatbot have wide range of application. Since this is more comfortable for many people to chat rather than calling. Consumers expect to find the information they are looking for at the click of a button and in the blink of an eye, Chatbots has a potential to make it possible. The main reason of success of chatbot is because of rise in mobile messengers and extension technology of artificial intelligence. With fast moving technology it become very to easy to access for anyone.
1 Comments
Nice article, which you have shared here about whatsapp chatbot. Your article is very informative and useful to know. Thanks for sharing
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